NCC FAQ

Frequently Asked Questions

If you have any questions about your order or our products, you’ll likely find the answers below.
If not, feel free to email us at support@northerncarryco.ca and we will be glad to help.

1. How long does delivery take?

Processing takes 3 to 5 business days.
Once shipped, delivery within Canada typically takes 7 to 11 business days, depending on your location.
Every order includes full tracking.

2. Do you offer free shipping?

Yes. We offer free tracked delivery anywhere in Canada on all orders.

3. Can I track my order?

Yes. Once your order is dispatched, you will receive a confirmation email with your tracking link, allowing you to follow the shipment at any time.

4. What is your return policy?

You may request a return within 30 days of receiving your order, provided the item is unused and in its original packaging.
Full details can be found on our Return Policy page.
If you need help, email us at support@northerncarryco.ca.

5. Do you ship internationally?

At this time, Northern Carry Co. ships within Canada only.

6. How should I care for my bag?

To keep your bag looking its best:

  • Wipe gently with a soft, damp cloth

  • Avoid long exposure to direct sunlight or heat

  • Store in a cool, dry place when not in use

  • Do not use strong chemicals, oils or leather conditioners

If you have any care questions, we are happy to help.

7. Can I customize the bag?

Customisation is not available at this time.
If you have ideas or suggestions, feel free to reach out to us.

8. What payment methods do you accept?

We accept a wide range of secure and convenient payment options:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are processed securely through our encrypted checkout system.

If you need assistance or have any questions at all, our support team is here for you at support@northerncarryco.ca and we reply within 24 hours.