NCC Return Policy

Your Satisfaction Matters

At Northern Carry Co., we want you to feel confident and happy with your purchase. If your bag isn’t the right fit, we’re here to help.

Returns

Timeframe

You may request a return within 30 days of receiving your order.
After 30 days, we are unable to offer a refund or exchange.

Cancellations

Orders can be cancelled within 24 hours of being placed. After this time, your order may already be processing or shipped.

Condition Requirements

To qualify for a return, the item must be:

unused
in its original condition
in its original packaging

How to Start a Return

Email our support team at support@northerncarryco.ca with:

your order number
a brief explanation of the reason for return

We will reply with clear instructions and the return address.
Return postage is the responsibility of the customer.

Refunds

Inspection

Once your item is received, it will be inspected. We will email you to confirm whether the refund is approved.

Processing

Approved refunds are issued back to your original payment method.
Depending on your bank or card provider, processing may take up to 10 business days.

Late or Missing Refunds

If a refund has not appeared:

Check your bank or card account again
Contact your bank or provider, as processing delays are common
If you still need help, email us at support@northerncarryco.ca

Exchanges

Damaged or Defective Items

If your item arrives damaged or defective, we will arrange a replacement at no cost.
Contact us at support@northerncarryco.ca with photos of the issue, and we’ll take care of the rest.

Gifts

If the item was marked as a gift and shipped directly to you, you may receive a gift credit for the value of the return.
Once we receive the returned item, we will issue the credit to you.